To support delivery of our Services, DroneDeploy may engage and use data processors with access to certain Customer Content (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor.
Terms used on this page but not defined have the meaning set forth in the Master Services Agreement or superseding written agreement between Customer and DroneDeploy (the "Agreement").
Third Parties
DroneDeploy currently uses third party Subprocessors to provide infrastructure services and other customer activities described below. Prior to engaging any third party Subprocessor, DroneDeploy performs diligence to evaluate their privacy, security and confidentiality practices.
Infrastructure Subprocessors
DroneDeploy may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity Name |
Subprocessing Activities |
Entity Country |
| Amazon Web Services, Inc. |
Cloud service provider |
United States |
| Cloudflare |
Content delivery network |
United States |
| Google LLC |
Cloud service provider |
United States |
| MongoDB |
Cloud service provider |
United States |
| Heroku |
Cloud service provider |
United States |
Other Subprocessors
DroneDeploy may use the following Subprocessors to perform other Service functions:
| Entity Name |
Subprocessing Activities |
Entity Country |
| Adobe Marketo |
Marketing automation |
United States |
| Airbus LLC |
Airspace authorization provider |
United States |
| Aiven, Inc. |
Cloud database service provider |
United States |
| Auth0, Inc. |
User authentication |
United States |
| Chameleon Intelligent Tech Inc. |
Product adoption platform |
United States |
| Functional Software, Inc. d/b/a Sentry |
Cloud-based product support services |
United States |
| Honeybadger Industries LLC |
Application error monitoring |
United States |
| Intercom, Inc. |
Customer support chat |
United States |
| Mailgun Technologies, Inc. |
Email distribution |
United States |
| Metabase, Inc. |
Reporting & dashboards |
United States |
| Mixpanel, Inc. |
Product analytics |
United States |
| Okta, Inc. |
Identity provider |
United States |
| Optimizely, Inc. |
User testing |
United States |
| Oracle America, Inc. |
Billing and payments |
United States |
| Outreach Corporation |
Outbound email service |
United States |
| OwnBackup |
Data back-up |
United States |
| salesforce.com, inc. |
Customer relationship management |
United States |
| Segment.io, Inc. |
Cloud-based product support services |
United States |
| Sisense Ltd. |
Cloud-based reporting & dashboards |
United States |
| Skilljar, Inc. |
Cloud-based training services |
United States |
| Stripe, Inc. |
Payment processing |
United States |
| Truly Technologies, Inc. |
Virtual phone service |
United States |
| Twilio Inc. |
Cloud-based product support services; email distribution (SendGrid) |
United States |
| Zendesk, Inc. |
Cloud-based product support services |
United States |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
Last Updated 11/3/2021