To support delivery of our Services, DroneDeploy may engage and use data processors with access to certain Customer Content through our DroneDeployⓇ and StructionSiteⓇ branded products (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor.
Terms used on this page but not defined have the meaning set forth in the Master Services Agreement or superseding written agreement between Customer and DroneDeploy (the "Agreement").
Third Parties
DroneDeploy currently uses third party Subprocessors to provide infrastructure services and other customer activities described below. Prior to engaging any third party Subprocessor, DroneDeploy performs diligence to evaluate their privacy, security and confidentiality practices.
Infrastructure Subprocessors
DroneDeploy may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
| Entity Name |
Subprocessing Activities |
Entity Country |
| Amazon Web Services, Inc. |
Cloud service provider |
United States |
| Cloudflare |
Content delivery network |
United States |
| Google LLC |
Cloud service provider |
United States |
| MongoDB |
Cloud service provider |
United States |
Other Subprocessors
DroneDeploy may use the following Subprocessors to perform other Service functions:
| Entity Name |
Subprocessing Activities |
Entity Country |
| Adobe |
Marketo Marketing automation |
United States |
| Airspace Link, Inc. |
Airspace authorization provider |
United States |
| Aiven, Inc. |
Cloud database service provider |
United States |
| Chameleon Intelligent Tech Inc. |
Product adoption platform |
United States |
| Courier |
Api for email, sms and web |
United States |
| DataDog |
Performance monitoring and observability |
United States |
| dbt Labs |
Data modeling and analytics |
United States |
| Elastic.co |
Cloud database service provider |
United States |
| Functional Software, Inc. d/b/a Sentry |
Cloud-based product support services |
United States |
| Honeybadger Industries LLC |
Application error monitoring |
United States |
| Intercom, Inc. |
Customer support chat |
United States |
| Ketch |
Data privacy administration provider |
United States |
| LaunchDarkly / Catamorphic, Co. |
Feature release management |
United States |
| Mailgun Technologies, Inc. |
Email distribution |
United States |
| Mapbox |
Custom map building |
United States |
| Maxio |
Billing and subscription management |
United States |
| Metabase, Inc. |
Reporting & dashboards |
United States |
| Mixpanel, Inc. |
Product analytics |
United States |
| Neo4j |
Cloud database service provider |
United States |
| Okta, Inc. |
Identity provider |
United States |
| Oracle America, Inc. |
Billing and payments |
United States |
| Outreach Corporation |
Outbound email service |
United States |
| OwnBackup |
Data back-up |
United States |
| Salesforce, Inc. |
Customer relationship management |
United States |
| Segment.io, Inc. |
Cloud-based product support services |
United States |
| Sisense Ltd. |
Cloud-based reporting & dashboards |
United States |
| Skilljar, Inc. |
Cloud-based training services |
United States |
| Snowflake, Inc. |
Cloud-based data warehouse |
United States |
| Stripe, Inc. |
Payment processing |
United States |
| Tableau |
Cloud-based data visualization & dashboards |
United States |
| Twilio Inc. |
Cloud-based product support services; email distribution (SendGrid) |
United States |
| Zendesk, Inc. |
Cloud-based product support services |
United States |
DroneDeploy works with select third-party providers to enhance our AI models. These partners assist in specific tasks such as data annotation, training, and quality assurance. If you are using the AI services at DroneDeploy, these subprocessors may apply to you. You can find the list here.
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
Last Updated: November 18, 2024