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Standardizing Solar Site Assessments with Sunrun

How the Solar Company Improves the Customer Experience Using Drone Technology

Sunrun - San Francisco, CA

Explore Customer Stories

Sunrun has been performing residential solar panel installations since 2007. Based in the Bay Area, Sunrun has long-been innovators in their field - which is why they decided to invest in drone technology. After a thorough search, Sunrun confirmed DroneDeploy would best suit their needs for safe, fast, and accurate roof measurements. Together with DroneDeploy’s Professional Services Team, Sunrun built out their drone program, training over 100 Site Techs as Part 107-certified pilots, and averaging over 600 flights per week. Soon, they became the largest company in their industry using drone data. Because flights can be flown, uploaded, and processed within hours, Sunrun’s overall customer experience heavily benefitted with faster, more accurate solar installation plans.

Take a look at how this solar provider standardized their site assessments and achieved efficient and consistent outputs.

Photo Credit: Sunrun

Investigating Drones in Solar

Emily Ineman, Senior Operations Project Manager, was tasked with strategizing more efficient workflows for the Site Assessment team. “Going solar is not a straightforward process,” Emily explains, “so the challenge is how to install this quickly while also delivering a high-quality product and experience.” Emily’s strategic focus helped her and her team identify the need for a technology to enable these goals - how could they get a design to a customer faster? How could they achieve the most accurate and quality design? At the time, their process was solely a boots-on-roof operation, taking manual measurements of the roof sections that would hold customer solar panels. This process took multiple hours per roof and did not always produce consistent results for Sunrun’s design and install teams - and, more importantly, their customers.

In 2020, Sunrun joined DroneDeploy to expedite site assessments for residential solar installation. To make the process safer, more efficient, and more reliable for designers and workers, Sunrun selected drone technology for its hands-off approach to roof surveys and reliable metric reporting. “Any time we can avoid going up on a customer’s roof, the better,” Emily says.

Photo Credit: Sunrun

Enabling New Solar Solutions

DroneDeploy worked with Sunrun to develop standard operating procedures that could be easily implemented within the organization. Throughout multiple on-site sessions spanning several months, Enterprise Services Manager Brooks Allwardt and his team worked directly with pilots to understand Sunrun’s use cases and how DroneDeploy could solve the company’s pain points. By tailoring test flights based on DroneDeploy’s recommendations and continually providing feedback, pilots felt confident using the technology, and Sunrun created their final operations manual.

From here, Sunrun’s internal training team established “drone boot camps” to standardize their drone process and get as many individuals trained on the software as possible. Ground school, Part 107 training, drone hardware, safety procedures, and the Sunrun process were all study topics. Within just a few months of establishing these sessions, Sunrun trained over 100 people.

Conducting Easier Solar Panel Inspections & Installations

By having standard deliverables each time a pilot flies, the design team can quickly orient themselves to the given home and build the best design. For designers accustomed to piecing a home together through graph paper and images, this resulted in substantial time savings and greater site context for designs. As a bonus not immediately realized at the point of purchase, DroneDeploy also integrated into their design systems – further adding value to the organization. “Now, surveyors spend less time on the roof while still providing customers with high-quality images and outputs,” Emily states.

Currently, Sunrun has about 200 primary site survey technicians and 200 drones. Because of the strong visibility of a drone on your operation, Sunrun also generates new interest in solar by curious neighbors and community members nearby. In the future, Sunrun sees drone data expanding outside of just their survey and design teams. Post-installation, quality service, and permitting are other areas where Sunrun estimates aerial intelligence can be beneficial. For now, making the solar installation process faster from end-to-end remains the ultimate goal.

If you’re interested in employing drone technology in your solar business, read our article on incorporating drones into your energy operations or watch our webinar on conducting site inspections.


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