Need Support? Our team is here to help.
If you run into any problems, please contact our support team via email, chat or phone, and they will respond to you as quickly as possible.
- Use the chat icon in DroneDeploy to chat with a support representative from 7am - 7pm CST, Monday thru Friday.
- Email firstname.lastname@example.org to submit your support questions 24 hours a day, 7 days a week. Our support team is available to respond to your questions from 7am - 7pm CST, Monday - Friday.
Prefer to solve it yourself? Check out our troubleshooting guide.
Frequently Asked Questions
Do I need a license to fly this UAV?
Flying your UAV to make decisions around the farm is considered a commercial use. In the United States, the FAA requires that persons operating drones for commercial use obtain a remote pilot certificate under the Part 107 regulation. Study for and register to take the knowledge test to obtain your certificate here. In Canada, you will need either an Exemption or a Special Flight Operations Certificate (SFOC). You can apply for either here.
Do I need a smart phone or tablet to operate the drone?
You will need either a smart phone or tablet to automate flight using the DroneDeploy app. A list of compatible smart phone and tablet models can be found here.
Does this solution fully replace the need for crop scouting?
Drone data solutions are currently not capable of diagnosing why there are problem areas in the field. Instead, this solution helps pinpoint where crop scouts should find an area of interest in the field, helping to save time and make scouting more efficient.
Do I need to register my drone?
If you are flying in the U.S., you do need to register your drone. Just fill out the brief form here and the FAA will send you a unique ID number for your drone. Then make sure to display this ID number on the drone itself. For more information about regulation in Canada, refer to the Transport Canada website.